Privacy Policy

1. Introduction
This privacy policy explains how L & N Aesthetics ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
L & N Aesthetics
Windsor Dental Surgery
3 Windsor Road
London W5 3UL, UK
Phone: 07436 563181
Website: www.lnaesthetic.co.uk

We are a nurse-led aesthetic clinic offering a range of beauty treatments to help you look and feel your best.

3. What Information We Collect
We may collect and process the following types of personal data:

• Name
   
• Contact details (email address, phone number)
   
• Date of birth
   
• Medical history relevant to your treatment
   
• Payment information
   
• Any correspondence or feedback you provide
   
• Website usage data (e.g., IP address, browser type, and cookies)
   

4. How We Use Your Information
We use your personal data to:

• Provide and manage your treatments
   
• Respond to enquiries and provide customer support
   
• Send appointment reminders and updates
   
• Maintain medical records as required by law
   
• Process payments
   
• Improve our services and website
   
• Comply with legal and regulatory obligations
   

5. Legal Basis for Processing
We only process your personal data when we have a legal basis to do so, including:

• Your consent
   
• Fulfilling a contract with you (e.g., providing treatments)
   
• Compliance with legal obligations
   
• Legitimate interests (e.g., business administration)
   

6. Sharing Your Information
We do not sell or share your data with third parties for marketing purposes. However, we may share your information with:

• Professional service providers (e.g., IT support, payment processors)
   
• Regulators or legal authorities if required by law
   

All third-party service providers are required to protect your data in line with legal requirements.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, regulatory, or reporting requirements. Medical and treatment records may be kept for up to 8 years (or longer if required by law).

8. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data
   
• Correct or update your data
   
• Request deletion of your data (subject to legal obligations)
   
• Object to or restrict processing
   
• Withdraw consent at any time (where processing is based on consent)
   
• Lodge a complaint with the Information Commissioner's Office (ICO)
   

9. Cookies
Our website uses cookies to improve user experience. You can manage cookie preferences through your browser settings.

10. Security
We take appropriate security measures to protect your data, including encryption, access controls, and secure storage.

11. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.

12. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact us at:
Phone: 07436 563181